Terms & Conditions

Welcome to Cilvira! These Terms & Conditions govern your use of our website, mobile application, and services. By accessing or using Cilvira, you agree to comply with the terms outlined below.

General Terms

1. By accessing our website or purchasing from Cilvira, you agree to abide by all terms, conditions, and policies stated here.
2. Cilvira reserves the right to update, modify, or replace any part of these Terms & Conditions at its sole discretion. Changes will be posted on this page.
3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of Cilvira’s products or services without express written permission.

Product Information

1. Product images on our website are for representation purposes only. Actual product colour, size, or design may slightly vary due to screen resolution, photography lighting, or handcrafted variations.
2. All descriptions, specifications, and pricing are subject to change without notice at the sole discretion of Cilvira.
3. Prices displayed on the website include applicable taxes, unless specified otherwise.

Orders & Payments

1. Cilvira reserves the right to refuse or cancel any order at its discretion. This may include suspected fraudulent activity, incorrect pricing, or insufficient product availability.
2. Payments must be made through approved payment gateways listed on the website/app. Cilvira is not responsible for delays or issues caused by third-party payment processors.
3. In case of failed payments but debited amounts, customers must contact their bank/payment provider directly.

Shipping & Delivery

1. Shipping timelines are estimated and may vary based on location, courier partner, or external factors beyond Cilvira’s control.
2. Customers will be provided with a tracking ID once the order has been dispatched.
3. Cilvira is not responsible for delays caused by courier partners, natural calamities, or unforeseen events.

Returns & Refunds

1. Returns are accepted within 30 days of delivery, subject to successful inspection and submission of the return packaging video (with product, invoice, and authenticity certificate).
2. Personalized and Made-To-Order products are not eligible for return, unless defective.
3. Refunds, once approved, will be processed to the original payment method within 7–10 working days.

Additional Terms For Silver Jewellery

1. 30-Day Returns: Items can be returned within 30 days of delivery for a full refund, subject to inspection and submission of the return packaging video (with original product, invoice, and authenticity certificate). Personalized and Made-To-Order products are excluded unless defective.
2. Non-Receipt/Empty Box Claims: Must be reported within 24 hours of delivery with an unboxing video showing the sealed package.
3. No Buyback Policy: Cilvira does not offer buyback on silver jewellery.
4. No Warranty Policy: Cilvira does not provide any warranty on silver jewellery.
5. Plating Service: Complimentary lifetime re-plating service on silver jewellery purchased from Cilvira (website, app, or stores), valid for 5 years from the date of purchase.
6. Weight Variations: Product weights mentioned online are approximate. Final invoice weight is binding. Any refund or additional charges due to variation will be communicated within 48 hours of placing the order.
7. Eligibility: To avail of returns or plating services, customers must present the original invoice (hard/soft copy) and authenticity certificate.
8. Applicability: Only Cilvira products are eligible for returns and services. Products from other brands or retailers will not be accepted.
9. Variation Clause: Up to 2% variation in weight, dimensions, or colour may occur compared to the online listing.

Intellectual Property

1. All content on the Cilvira website/app, including text, images, graphics, logos, and designs, is the property of Cilvira and protected under applicable intellectual property laws.
2. Unauthorized use, reproduction, or distribution of Cilvira content is strictly prohibited.

Liability Disclaimer

1. Cilvira will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
2. Cilvira is not responsible for product misuse, customer negligence, or third-party service provider failures.

Governing Law

These Terms & Conditions shall be governed and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Mumbai.