Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device — including details about your web browser, IP address, time zone, and some of the cookies installed on your device.
As you browse the Site, we also collect information about the web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site.
We refer to this automatically collected data as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” – data files placed on your device that often include an anonymous unique identifier.
(To learn more about cookies and how to disable them, visit www.allaboutcookies.org) - “Log files” – track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
- “Web beacons”, “tags”, and “pixels” – electronic files used to record information about your browsing behaviour.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information such as your name, billing address, shipping address, payment details (including card type but not card numbers), email address, and phone number.
We refer to this as “Order Information.”
When we say “Personal Information” in this Privacy Policy, it includes both Device Information and Order Information.
How We Use Your Personal Information
- By using the Cilvira Site and/or making a purchase, you consent to the collection and use of your personal information as described below.
We use the Order Information to: - Process and fulfil orders (including payments, shipping, and order confirmations).
- Communicate with you via Email, SMS, WhatsApp, or Push Notifications.
- Detect and prevent potential risks or fraudulent activities.
- Provide updates, promotional offers, and product recommendations tailored to your interests.
We use Device Information to:
- Screen for potential risk or fraud (especially via IP address).
- Improve and optimise our Site experience — such as understanding how users browse and interact, and evaluating the success of our marketing campaigns.
Sharing Your Personal Information
- We share your Personal Information with trusted third-party partners to help us deliver our services. For instance:
- Logistics partners (e.g., Delhivery, BlueDart, etc.) to deliver your products.
- Payment gateways to securely process transactions.
- Analytics and marketing tools such as Google Analytics to understand and enhance our website experience.
You can read more about how Google uses your Personal Information here: Google Privacy Policy.
You can also opt out of Google Analytics here: Opt Out.
We may also share your Personal Information to comply with applicable laws, respond to legal requests, or protect our legal rights.
Behavioural Advertising
We may use your Personal Information to deliver personalised marketing or advertising that may interest you — through platforms like Google, Facebook, or Instagram.
You can opt out of targeted ads via:
Do Not Track
Please note that Cilvira’s data collection practices remain consistent even if your browser sends a “Do Not Track” signal.
Your Rights
If you are an international customer, you may have rights to access, correct, or delete your personal data.
To request such actions, please contact us via the details below.
We process your information primarily to fulfil your orders and to improve your experience with Cilvira.
Please note that your information may be transferred and stored outside your country, including in India, where our servers and fulfilment operations are located.
Data Retention
We retain your Order Information for our records unless and until you request deletion.
Device Information and cookies may be stored for analytical purposes but are anonymised whenever possible.
Changes To This Policy
We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or business operations.
The latest version will always be available on this page.
Contact Us
For more details about our privacy practices, or if you have questions, requests, or complaints, please contact our Grievance and Nodal Officer:
Cilvira
📧 cilviraindia@gmail.com
📞 +91 9136077011
⏰ Mon–Sat, 10 AM – 6 PM