We’re here to make your jewellery experience as smooth and joyful as possible!
Here are some common questions our customers ask. If you don’t find your answer here, our support team is just a message away.
📧 cilviraindia@gmail.com
📞 +91 9136077011
⏰ Mon–Sat, 10 AM – 6 PM
Orders & Payments
How can I place an order?
Simply browse our website, choose your favourite jewellery, add it to your cart, and proceed to checkout. Follow the payment steps to confirm your order.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, wallets, and net banking. All payments are 100% secure.
I didn’t receive an order confirmation. What should I do?
Please check your spam or promotions folder. If it’s still missing, email us at cilviraindia@gmail.com with your name and payment details.
Shipping & Delivery
How long does delivery take?
Orders are usually shipped within 2–4 business days and delivered within 5–8 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping across India on all prepaid orders.
How do I track my order?
Once shipped, we’ll send you an email or SMS with your tracking number and link.
What if my package is delayed or lost?
Don’t worry — contact us with your order ID, and we’ll coordinate with our courier partners to resolve it
Returns, Exchanges & Refunds
What is your return policy?
You can return or exchange your product within 7 days of delivery if it’s unused, in original packaging, and accompanied by invoice & certificate.
How do I initiate a return or exchange?
Email us at cilviraindia@gmail.com with your order ID and reason for return. Our team will guide you through the process.
How long will my refund take?
Once we receive and inspect the item, refunds are processed within 7–10 working days.
Are customised products returnable?
No, customised or engraved jewellery is not eligible for returns or refunds.
Product & Warranty
Is Cilvira jewellery made of real silver?
Yes! All our pieces are made from 925 sterling silver and come with a hallmark certificate.
Will my silver jewellery tarnish?
All silver can naturally oxidize over time. Keep it away from perfumes, water, and chemicals. Store in a dry, air-tight box to maintain shine.
Do you offer warranty?
Yes, we offer a 6-month plating warranty covering manufacturing and plating defects.
What’s not covered under warranty?
Damage from misuse, exposure to chemicals, scratches, or regular wear and tear is not covered.
Exchange / Buyback
Do you offer lifetime exchange or buyback?
Yes! You can exchange or sell back your Cilvira jewellery anytime under our buyback program.
Value is calculated based on current silver rates minus applicable charges.
Invoices & Certificates
Will I get an authenticity certificate?
Absolutely. Every Cilvira product is shipped with an authenticity certificate and hallmarked silver tag.
I lost my invoice/certificate. Can I get a copy?
Yes, email us your order ID and we’ll send a digital copy.
Customer Support
How do I contact support?
📧 cilviraindia@gmail.com
📞 +91 9136077011
⏰ Mon–Sat, 10 AM – 6 PM
How long does it take to get a reply?
We usually respond within 24–48 hours.